Course Name:
Crisis Management for Station Managers
Duration:
5 Days
Scope:
Emergency Response
Conducted By:RTC
How Will I Benefit?
- Understand the basic principles of Emergency Response and Crisis Management;
- Understand crucial elements and roles of Crisis Management Committees and Incident Go-Teams;
- Develop an understanding of the Station Manager’s roles in Emergency Response and Crisis Management;
- Develop participants’ awareness and appreciation of the partnerships and cooperation involved during crisis or an emergency with various parties in order to achieve a successful recovery;
- Provide key elements and guidance to Station Manager’s on structuring and maintaining a station Emergency Response Plan;
- Identify Station Manager’s roles in coordination and collaboration with airport authorities emergency response teams.
Who Should Attend?
- Station Managers
- Ground Operations management
- Ground Operations Coordinators/Officers
- Any outstation staff
- Public Relations Manager
- Crisis Management Committee Members;
- All managers and staff involved in implementing the Emergency Response and Crisis Management Plan
- Emergency Response Go-Team members and leaders;
Course Contents:
- Crisis and Emergency Response Organization;
- Operation Control Center Responsibilities;
- Station Manager Responsibilities;
- Crisis Management Committee Responsibilities;
- Emergency Response Go-Team responsibilities;
- Special assistance teams (Family Assistance);
- Basics of Crisis Communication/Public Relations;
- Managing Information;
- Accident Investigation;
- Developing a station Emergency Response plan;
- Organization’s responsibilities and compliance (SMS);
- Emergency response and Table top exercises.