Training

• Understand the components of a crisis and the key events that can be expected 
• Manage your own responsibilities and those of your colleagues into proper context and be better prepared to manage the demands of response operations.

This training course is designed specifically for those personnel who have a front-line management responsibility either to establish and operate a Family Assistance Centre or to manage a Special Assistance Team following an aviation accident.

• Family Assistance Centre Operations:
• Planning for a Family Assistance Centre
• Site considerations, design and contracting
• The role of the FAC
• Resources  - personnel and equipment
• FAC operating procedures and working routines
• Administration and finance
• Selection and training of FAC personnel
• Establishing a FAC under emergency conditions
• Transfer of responsibility from interim centers to the FAC
• Information management and liaison with call centers
• Command and control and the role of the management team
• Closing the FAC and transfer of responsibility for long-term recovery
• SAT team management
• Supervision of work load
• Team and family briefings
• Task allocation
• Team dynamics and self care
• Advanced skills in working with families in crisis
• Assessing families welfare
• Understanding the grieving process
• Conflict resolution
• Meeting the needs of the family members at different locations
• Hospitals
• Airport reception centers
• Survivor reception centers
• Mortuaries
• Memorials
• Homes of non-travelling family members