Course Name:
Airport Customer Care
Date:07/12/2025 - 11/12/2025
Location:Amman
Conducted By:
RTC
How Will I Benefit?
- Understand how airports operate in relation to the provision of customer needs
- Learn about passenger and other customers services procedures.
- Interpret the respective regulatory requirements related to customer care at the airport.
- Ensure the satisfaction of airport customer.
- Provide superior customer service in a demanding customer facing environment
- Learn about the latest technological innovations in passenger services
Who Should Attend?
- Airport customer service staff
- Airport operators’ staff providing passenger services
- Civil Aviation Authorities’ staff providing customer services
- Anyone wishing to start a career as a airport customer agent
Course Contents:
- Introduction to airport & airline operations
- Historical Perspective
- How do we define Customers?
- How do they define Service?
- How do airports provide (defined) service to (identified) customers?
- How to satisfy customer?
- How to handle the angry customer?
- Where do we go from here?
Fees
Members:USD
1750
Non Members:USD
1900