Training

Upon completion of this course, you will be able to:

• Differentiate between normal and special fares
• Identify types of pricing units
• Apply the special fare Higher Intermediate Point (HIP) check
• Construct special fares: one-way, round trip, circle trip, open jaw
• Analyse fare notes and apply the most restrictive conditions
• Determine and collect Q surcharges and stopover fees
• Quote the lowest applicable special fare
• Recognize Electronic Miscellaneous Document data elements

This course is recommended for:

• Airline call center, reservation and ticket agents
• tariff/pricing analysts
• Revenue accountants
• Experienced ticketing staff

• Carrier routing fares versus mileage fares
• Fare notes categories
• Special fare analysis
• Special fare quotes: one-way, round and circle trips, open jaw
• Fare directionalities
• Stopover and transfer fees
• Q surcharges
• Local combination of special fares versus end-on combinations
• Reservation change fees and related charges
• Recognizing Electronic Ticket (ET) and Electronic Miscellaneous Document (EMD) data elements

Activities

• Special fare exercises and analysis
• Manual fare calculation and simulation