Training

• Greater efficiency and less waste of work
• Regulation of successful working practices
• Improvement of risk management
• Greater consistency in the Quality of services
• Reduction of costly errors
• Improvement of participation of employees
• Better internal communications

All ATSEP employees

Introduction

• Quality history
• Quality definitions
• ISO Definitions

Quality principles

• Customer focus
• Leadership
• Engagement of employees
• Process and system approach
• Improvement

PDCA cycle

• Plan
• Do
• Check
• ACT

Planning

• Policy
• ATSEP roles, responsibilities & authorities
• Processes and procedures
• SMART objectives for ATSEP services
• Maintenance Plan
•  Shift Check list
• Equipment Inspections
• Risk & Opportunity in QMS
• Documented Information Control
• Infra structure

Checking

• Quality control
• Management review
• Internal Audit
• Customer Satisfaction
• Monitoring and Measurements of services
• Key performance indicators

Improvement

• Data analysis
• Non-Conformance, Corrections & corrective actions
• ATSEP evaluation
• Resources Management