Course Name:
Total Quality Management
Date:17/12/2017 - 21/12/2017
Location:Cairo
Conducted By:
RTC
How Will I Benefit?
At the end of this course you will be able to:
- Describe in detail the TQM various aspects such as quality management systems, quality tools, and quality management models and methodologies
- Demonstrate ISO 9001 standard and conducting audits
- Use quality tools, sampling and quality costs
- Demonstrate six sigma methodology, lean, service quality model, planning for tap quality & satisfaction measurement
- Final exam at the end of the course as well as project will be used to measure student achievements of those outcomes.
Who Should Attend?
- Top management & quality personnel
Course Contents:
- Introduction
- Definitions
- History
- Evolution of quality management
- Quality management principles
- Quality management systems
- Introduction
- General
- Quality management principles
- Process approach
- Plan- Do-Check-Act cycle
- Risk-based thinking
- Relationship with other management system standards
- Documents structure
- ISO 9001 2015
- Clause No 1: Scope
- Clause No 2: Normative references
- Clause No 3: Terms and Definitions
- Clause No 4: Context of the organization
- Clause No 5: Leadership
- Clause No 6: Planning
- Clause No 7: Support
- Clause No 8: Operation
- Clause No 9: Performance Evaluation
- Clause No 10: Improvement
- Fundamentals of auditing management system ISO 19011
- Quality tools
- Seven basics quality tools
- Quality management tools
- Quality costs
- Sampling
- Quality management models & methodologies
- Six sigma methodology
- Lean techniques
- Service quality model
- Customer satisfaction measurement
- Planning for top quality
Fees
Members:USD
1750
Non Members:USD
1900