Training

By the end of the course, participants will be able to:

• Understand the role of the secretary, administrative assistant, and office manager
• Prioritize work tasks effectively
• Use and deal with office equipment efficiently
• Manage and control office resources
• Apply the most efficient filing systems
• Control stock and storage of stationary
• Communicate effectively with others and with technology
• Display a professional image all the time

Secretaries, administrative assistants, and office managers

Module I: Administrative Role and Responsibilities

• Your personal SWOC analysis
• Job duties
• Professional skills
• Personal traits and competencies
• Communicating and dealing with others
• Decisiveness
• Confidentiality

Module II: The Professional Image

• Appearance
• Professional behavior
• Emotional control and anger management

Module III: Office Communication

• Telecommunication equipment and systems
• Managing incoming and outgoing communication
• Making travel arrangements
• Telephone and mobile etiquette
• Dealing with internet
• Texting and Taking notes

Module IV: Productivity

• Effectiveness and efficiency
• The 5 S’s of offices

Module V: Plan Your Work & Work Your Plan

• Select an appropriate planning tool
• Set objectives
• How to manage your time and deal with interruption and procrastination?
• When to say “No” and how?

Module VI: Managing Meetings

• Meeting ‘PAT’
• Meeting preparation
• Taking minutes
• Meeting follow-up