Course Name:
Customer Service Program Post-Pandemic
Date:24/05/2022 - 26/05/2022
Location:Cairo
Conducted By:
RTC
How Will I Benefit?
Participants will have an expanded view of “good services and customer’s handling”. After completing the training course, they should be able to:
- Apply suitable steps for dealing effectively with passengers’ post- pandemic
- Use interpersonal skills to deliver excellence passengers care
- Set and maintain high standards of services
- Show awareness of Personal & customer hygiene
- Undertake correct guidelines for handling complaints &“difficult” passengers
Who Should Attend?
This course is offered to airline employees who provide service directly to the passengers (ground staff, commercial, passenger’s services, public relations, marketing, and flight attendant)
Course Contents:
- Defining service
- Post-pandemic customer service
- Safety and wellbeing
- Personal appearance and hygiene
- Interpersonal skills steps to success
- Introduction
- Basic knowledge
- The protocol of welcoming customers
- Making an impression
- The protocol of customers satisfaction
- The communication process
- Are you communicating?
- Vocal communication
- Non-verbal communication
- Body language barriers & aids to effective communication
- Starting a conversation
- Questioning techniques
- Listening skills
- Remembering names
- Verbal versus written communication
- Eye contact
- Handling complaints
- Resolving problem protocol
- Why do organizations lose customers?
- Setting and maintaining high standards of services
- Check your level of service
- Obtaining customer feed back
- Handling difficult customers
Fees
Members:USD
1000
Non Members:USD
1150