Course Name:
Station / Ground Services Provider Management
Date:22/05/2022 - 26/05/2022
Location:Cairo
Conducted By:
RTC
How Will I Benefit?
- Manage all ground handling services according to the IATA Airport Handling Manual (AHM) & IATA Ground Operations Manual (IGOM)
- Increase the efficiency of stations as an airline or ground service provider
- Work within the frame of the IATA Airport Handling Manual / IATA Ground Operations Manual (IGOM) and IATA Standard Ground Handling Agreement / SLA.
- Build a sustainable relationship between the airline and handler management
Who Should Attend?
- Airline station managers
- Ground service / handling managers and supervisors
- Airport authorities
Course Contents:
- Cooperation between airlines and ground service providers
- Duties / responsibilities of the station manager
- Principles of customer service
- Facilitation and simplifying passenger experience
- Ramp, cargo and terminal activities and services
- Service Level Agreements (SLA)
- Resources and GSE management
- ULD handling
- Aviation security awareness
- Baggage handling
- Emergency response planning
Fees
Members:USD
1750
Non Members:USD
1900