Course Name:
Human Factors for Ground Services for Instructors
Date:25/11/2018 - 29/11/2018
Location:Amman
Conducted By:
RTC
How Will I Benefit?
Through theory and practice exercises, this course prepares you to:
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Know the human factors that can impact your ground operations
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Evaluate the situation at your station and recommend solutions for reducing human error
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Cooperate with your teams to address potential threats in your operations
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Manage processes to control human factors in your operations
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Communicate the importance of human factors initiatives to your colleagues and stakeholders
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Establish a robust Human Factor training program, applying sound training theory
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Develop HF training with the purpose of driving behavioral change
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Review ICAO, FAA and EU ORO regulatory requirements for Human Factor training
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Assess organizational requirements for HF training
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Identify the right training methods and techniques to use for different classes
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Deliver a Human Factor presentation
Who Should Attend?
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Human Factor professionals
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Airport managers and coordinators
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Ground services managers
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Station managers
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Airport authority operation managers
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Safety managers
Course Contents:
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Introduction to the human factors concept
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The influence of human factors in aviation
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Comparing human error and technical fault incidents
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How human factors can improve safety
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Analysis of initiating and modulating factors
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Analysis of the “Top-12” human factor issues in ground operations
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Responsibilities for monitoring, reporting, training and auditing
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Communication, responsibilities and Standard Operating Procedures (SOP)
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HF training regulatory requirements
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Trainer qualifications
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The adult learner
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Preparing and planning your training
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Training methods and techniques
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Practical course delivery
Fees
Members:USD
1750
Non Members:USD
1900