Course Name:
Consumer Protection Rights
Date:26/03/2017 - 30/03/2017
Location:Amman
Conducted By:
RTC
How Will I Benefit?
- Identify the rights of the passenger and the Airline responsibilities towards them.
- Understand the consumer protection regulations and how to apply them.
- Understand what are the passenger rights with reduced mobility
- Handling passenger claims due to delays on the tarmac.
- Practice applying the regulations through the case studies.
Who Should Attend?
- Civil Aviation Authority Officials
- Airport Staff
- station staff
- Airline staff involved in customer care or legal affairs.
Course Contents:
- Introduction to consumer protection & Passenger rights – a historical summary.
- What are the passenger rights & the rules of passenger service?
- A Summary of the principles of pricing, the prices of flight tickets and the rules of transparency.
- EU legislation on passenger protection.
- American Legislation on passenger protection
- EU & American legislations on passenger rights with reduced mobility
- Delays on the tarmac according to the American Legislation.
- Draft Model of the Arab Regulations on Passenger/consumer protection
- Models of passenger protection systems in other countries.
- Example of Consumer/passengers Protection regulations in the Middle East region
- Canadian Air Passenger Protection Regulations (APPR)
- Case Studies.
Fees
Members:USD
1400
Non Members:USD
1550