Course Name:
International Negotiation Skills
Date:25/04/2017 - 27/04/2017
Location:Abu Dhabi
Conducted By:
RTC
How Will I Benefit?
- Effective negotiation gives the employees the tools to handle difficult situations and reach positive resolutions, thus ensuring that long term relationships are developed between your airline and its customers.
- Employees will be able to negotiate positively through most difficult situations with confidence.
Who Should Attend?
- All managers
- Cabin Crew
- Civil Aviation Staff
- Airports Companies or authorities Staff.
- All aviation and travel related staff engaged in negotiations.
- All front-line Ground Services employees
- All front-line telephonic / call center / reservations employees
- Marketing employees
- Sales employees
- Commercial employees
Course Contents:
- Types of negotiation
- Negotiator’s tool Kit
- Initiating the negotiation
- Accurate identification of the other party’s needs
- The Negotiation process
- Identifying barriers to a positive resolution
- Handling barriers
- Resolving problems
- Handling complaints
- Concluding the negotiation
- Interpersonal skills
- Communication
- Accurately reading the other party’s communication
- Techniques that can influence a negotiation from negative into a positive
Fees
Members:USD
1000
Non Members:USD
1200