Course Name:
Station / Ground Handling Management (Post COVID-19)
Date:08/11/2020 - 10/11/2020
Location:Live sessions
Conducted By:
RTC
How Will I Benefit?
Training course for all who want or need to know about the operations of an Airline Station. Refreshment training for experienced staff with a mix of blended topics that will help them to think out of the box. An essential training course for management trainees of all disciplines specifically Area Managers who in their busy schedule do not usually have a lot of time acquiring knowledge and skills about the technicalities of running a busy airline station. This course will deliver to them the basics and they will benefit through the diverse interaction with the other experienced staff.
Who Should Attend?
- Station managers
- Station manager trainees
- Area manager trainees
- All airline staff working at a station
- Safety and security personnel
- Auditing staff who need to have a broad idea about the subject
- Ground handling staff , and potential station managers
Course Contents:
- Station Management Soft Skills
- Management vs Leadership
- Business Etiquette
- Team Management
- Administration Affairs
- Documentation
- Airport Meetings
- Audits
- Manuals
- Resources Management and Staff Calculations
- Standard Ground Handling Agreements outlines
- Service Level Agreements
- Emergency Response Management
- Precautionary procedures in Airports Post COVID-19
- Airport readiness
- Personnel Readiness
- Health and sanitary Measures
- Aircraft Cleaning
- Customer Service
- Facilitation
- Irregularities Handling
- Types of disruptions
- Consumer rights (Laws of EU and Montreal Convention M99)
- IATA Guidance of INVOL-RRTNG.
- Cargo Handling (Updated with Handling during and Post COVID-19)
- Post Departure Messages
Fees
Members:USD
500
Non Members:USD
650