Course Name:
SGHA-SLA & Effective Negotiation Behaviors Workshop
Date:25/05/2025 - 29/05/2025
Location:Cairo
Conducted By:
RTC
How Will I Benefit?
- Analyse the articles in the main agreement to identify the opportunities and risk as to Understand the services and descriptions of the Sections in Annex A
- Derive and write a proper Annex B, reflecting the business and operational requirements
- Set achievable and meaningful targets in the SLA, enhancing safety and service quality through commonly agreed standards
- Make the best use of time in negotiations, meeting the target with the minimum possible effort and time investment.
- Improve cooperation in your negotiations by recognizing your counter part’s objectives
Who Should Attend?
- Airline and GSP buyers, sellers, and contract managers
- Commercial managers
- Legal counsel
- Cargo Handlers
- Station and service quality managers
Course Contents:
- Standard Ground Handling Agreement
- History and legal framework of the SGHA
- Versions overview: 1993 - 2008ü Liability, as in Article 8 of the main agreement
- Article 11 of the Main Agreement
- Operations safety Duration & Termination Terms Review of Annex A and B Interpretation of all sections and paragraphs
- Service Level Agreement Principles of the SLA and its link to the SLA
- Contractual requirements
- Targets based on operational needs
- Bonus schemes
- The SLA and aviation safety
- Measuring & Monitoring of SLA performance
- Business-to-Business Negotiations
- Negotiations: achieving more with less effort
- Business-to-business Relations
- Cultural differences and opportunities
Fees
Members:USD
1750
Non Members:USD
1900