Course Name:
Conflict Resolution Getting Along in the Workplace
Date:01/09/2025 - 03/09/2025
Location:Live sessions
Conducted By:
RTC
How Will I Benefit?
- What conflict is and how it can escalate
- The five most common conflict resolution styles
- How to increase positive information flow through non-verbal and verbal communication skills
- Some effective techniques for intervention
- How to strengthen staff trust and morale
- How to be more confident of their ability to manage conflicts
Who Should Attend?
- Public Relations team
- Events planning
- Logistics employees.
Course Contents:
- Defining Conflict
- Types of Conflict
- Spontaneous and Reflective Action
- Johari Windows
- Stages of Conflict
- Win as Much as You Can
- Conflict Resolution Style Questionnaire
- The Role of Communication in Conflict Resolution
- Seven Steps to Ironing Things Out
- The Conflict/Opportunity Test
- Conflict and Its Resolution
- Facilitating Conflict
- Setting Norms
- Making an Intervention
- Workshop Wrap-Up
Fees
Members:USD
750
Non Members:USD
900