Course Name:
Basic Passenger Ground Services
Date:12/10/2025 - 15/10/2025
Location:Amman
Conducted By:
RTC
How Will I Benefit?
- Acquire fundamental vocabulary of the Airline industry specially passenger services.
- Identify Passenger services concepts, applications and techniques
- Analyse Passenger services issues.
- Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs.
- Interpret the respective regulatory requirements related to passenger and baggage transport.
- Understand how computer reservations and departure control systems operate.
Who Should Attend?
- Airlines Passenger service staff
- Ground Handling Agents’ passenger services staff
- Airport operators’ staff providing passenger services.
- Civil Aviation Authorities’ staff providing passenger services.
- Anyone wishing to start a career as a Passenger Service Agent
Course Contents:
- Introduction to Airport & Airline Ground Operations; Airline guides and Organizations; regulatory framework.
- Definition of terms.
- Computer Reservations and Departure Control Systems Function
- Fares and Passenger tickets: Electronic Tickets.
- Check-In Procedures for Passengers and their Baggage
- Travel and Health Documentation
- Passenger Acceptance
- Baggage Acceptance
- Arrival and Transfer Services
- Seating regulations
- Manual check in
- Boarding
- Special categories of passengers: UM, PRM and MEDA.
Fees
Members:USD
1400
Non Members:USD
1550