Training

Following completion of this courses, participants will be able to:

• Develop broad understanding of Emergency Response Planning and crisis communication elements
• Define and prepare for crisis situations within their organization
• Understand the importance of preparedness for emergencies 
• Understand the transition from normal operation to crisis operation and back

• For Management and Staff
• SYNOPSIS

• Delegates Introduction and Icebreaker

1. Definitions and Reference Documents 
2. Aviation Crisis Response
3. Function Role and Responsibilities
4. Alert and Activation of Emergency Response
5. Call-out Procedure
6. Crisis Management Center (CMC) design and resources
7. CMC close-down and long-term recovery
8. Information Management

• (Humanitarian Assistance)

1. Humanitarian/Special Assistance Team (SAT)
2. Importance/types of humanitarian assistance
3. Roles and responsibility of SAT 
4. Skills required SAT Team Members
5. Locations where a Team Member may be assigned
6. Family reactions in crisis and the impact of sudden trauma
7. Self-care and personal administration

• (Field Site Team/Go-Team)

1. Go-Team selection and training
2. Equipment and resources
3. Roles and responsibilities of the Go Team members
4. Reports and procedures
5. Communications and the news media
6. Activation and deployment
7. Team and self-care
8. The return home-reintegration to normal duties 

• Crisis Communication)

1. Definition of Crisis Management
2. Basic rules for crisis management
3. 5 stages of Crisis Management
4. Organization’s Spoke’s person and required competencies
5. Media Management (How to talk with Media)
6. Media Do’s and Dont’s
7. Media channels monitoring

• (Crisis Leadership)

1. Complexity of leadership in a crisis
2. Crisis delegation and problem solving
3. Time management
4. Situation assessment
5. Group dynamics and thinking
6. Effective decision making
7. Roles to be delegated
8. Briefing best practices
9. Response priorities
10. Team development and motivation