Training

Upon completing this course, you will be able to:

• Describe the different elements of the Airport Operational Environment.
• Explain how to manage the Airports Business.
• Discuss how to evaluate, monitor, and improve Customer Service Standards.
• Describe recommended practices to effectively manage day-to-day airport operations and emergency situations.
• Explain how to manage the airport’s current business and prepare for the future.
• Prepare and implement the airport strategic plan after preparing gap analysis.
• Establish Airport Marketing Plan (AMP), and evaluate its effectiveness.

• Airport managers, duty managers and supervisors
• Aviation consultants and advisers
• Aviation communications and public relations managers
• Ground handling managers and service providers
• Air navigations service providers managers and supervisors
• Civil aviation authority managers and inspectors

• Aviation Legislation and Certification
• Airport Terminal Operations
• Advanced topics in airside and landside operations
• Quality management system in airports
• Airport safety and security
• Airport community, press and public relations
• Emergency Planning and Crisis Management in airports
• Key Performance Indicators and metrics in airports
• Airport environmental sustainability
• Airport Master Planning
• Group Practical Exercises and Discussion for airport benchmarking
• Airport Collaborative Decision-Making A-CDM