Training

This course provides participants with:

• A strong foundation on flight regulations,
• Principles and procedures for flight operations safety oversight of an air operator.

Participants will be provided with:

• A good understanding of ICAO Annex 6 (Operations of Aircraft)
• Understand the ICAO Document 8335 (Manual of Procedures for Operations Inspection, Certification and Continued Surveillance).
• The course also shares the best practices in safety oversight management.
   

• New Flight Operations Inspectors
• Air operators’ flight operations management personnel.
• Flight operations inspectors

Module 1: Safety Oversight Obligations

• ICAO Convention and Organization
•  ICAO Standards and Recommended Practices (SARPS)
• Roles of various oversight agencies
• Effective Safety Oversight
• The 8 Critical Elements of Safety Oversight System.

Module 2: The National Regulatory Framework

• Management of state letters
• Identification, notification and publication of differences
• Development and review of legislation and operating regulations
• Development and review of Technical Guidance Material

Module 3: ICAO Universal Safety Oversight Audit Programme – Continuous Monitoring Approach

• Background of USOAP
• Transition from CSA to CMA
• CMA Transition activities
• Objective of USOAP CMA
• USOAP CMA Activities
• Background of USOAP
• Transition from CSA to CMA
• CMA Transition activities
• Objective of USOAP CMA
• USOAP CMA Activities

Module 4: ANS Inspector Roles, Responsibilities, Qualifications and Training

• State/CAA Obligations to Support an Effective Inspectorate
• Inspectors’ Duties And Responsibilities
• Inspector Training, Qualifications and Credentials

Module 5: Auditing Techniques

• Team Building and Management
• Team Development Process/Stages
• Characteristics of a good team
• Inspection Team/Selection
• Roles and Responsibilities of Inspection Team
• Audit/Inspection Strategy And Techniques
• Interviewing ANSP Personnel
• Resistance and conflict Management
• Documentation
• ANS Inspector Handbook

Module 6: Certification and Surveillance

• Issue of Certificates and Approvals
• Certification of the Air Navigation Service Providers
• Continued Safety Oversight and Surveillance
• Types of Audits
• Annual Surveillance Programme and Plan

Module 7: Audit Report Writing, Transmission and Follow-up

• What is a Report
• Post Audit Activities
• Audit Report
• Draft Audit Report
• Audit Report Writing
• Findings
• Classification/Level of Findings
• Parallel Findings
• Observation
• Audit Report Format
• Attachments to an Audit Report
• Audit/inspection report submission
• Corrective Action Requests (CAR)
• Corrective Action Plan (CAP) and Contents thereof
• Submission of CAPs
• Evaluation of Corrective Action Plans and Acceptance thereof
• Corrective Action Plan follow-up
• Tracking of CAPs and Audit/ inspection Closure

Module 8: Enforcement Of Regulations and Standards

• Enforcement Policy and Procedures
• Enforcement Investigation
• Enforcement Actions
• Enforcement Process

Module 9: Management of Documents and Records

• Enforcement Policy and Procedures
• Relevant documents for oversight function
• Development of Audit/Inspection Documents
• Reviewing of ANS Inspection Documents
• Principles of good records management
• Records Control and Management.
• Importance of a good filing system
• Document storage facilities
• Importance of Securing documents
• Control and distribution of documents.
• Disposal of documents and records