Course Name:
Public Relations & Communication
Date:09/10/2023 - 11/10/2023
Location:Live sessions
Conducted By:
RTC
How Will I Benefit?
Participants will have an extensive view of “Public Relation (P.R.) & Communications”, after completing the training course they should be able to:
- Recognize the concept and the principles of PR
- Develop PR skills
- Understand the differences between PR tools.
- Enhance communication techniques.
- Apply suitable steps for dealing effectively with passengers &management and colleges
- Identify the different types of relations and public opinion
- Use interpersonal skills to deliver excellence passengers care
- Set and maintain high standards of services
- Understand the main signs of the body language
- Follow an appropriate telephone procedures
- Undertake correct guidelines for handling complaints
- Realize the guidelines for dealing with variety of “difficult” personality
- Recognize opportunities for further skills development
Who Should Attend?
- This course is offered to airline employees who provide service directly to the passengers (public relations’ representatives, cabin crew, ground staff, commercial, passenger’s services, office directors / secretaries).
Course Contents:
- Defining PR & communications and service
- PR tools
- PR and public opinion
- Interpersonal skills steps to success
- The protocol of customers satisfaction
- The communication process
- Setting and maintaining high standards of services
- Body language
- Handling compliments
- Resolving problem protocol
- Managing difficult customers
- Telephone techniques
- Personal appearance and hygiene
- Obtaining customer feedback
- Handling difficult personality
Fees
Members:USD
750
Non Members:USD
900